Refund policy

🌿 Return & Refund Policy – Rawda Roots

At Rawda Roots, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

🔁 Returns

We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be in its original packaging

  • Proof of purchase (order number or receipt) is required

💧 Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

  • Opened or used hair oils or shampoos

  • Products damaged due to misuse

💰 Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 5–7 business days to your original payment method

🚚 Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

❗ Damaged or Incorrect Items

If you receive a damaged or wrong product:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

We will arrange a replacement or refund at no extra cost.

📩 Contact Us

For return requests or support, contact us at:
Email: duaahmera@gmail.com
Phone/WhatsApp: +92-3136240213

Thank you for choosing Rawda Roots 🌿
Stronger Roots. Healthier Hair.